FAQ

FAQ’s

 

 Can you send me a catalog of A Pretty Pretzel?

 

Our A Pretty Pretzel product line can be viewed at our website and on Instagram.  Please contact us by phone or email or via the website to discuss design and customization options.

 

 

Can you create a custom Pretty Pretzel design for me?

 

Yes, customization is our specialty. For corporate and personal gift-giving, party favors, and

unique flair for every occasion, our Pretty Pretzel stylists are available to help you. Using our

palette of chocolate colors, our extensive collection of toppings, and our packaging options

coupled with your corporate colors, logos, themes or personal sentiments we can create an eye-pleasing, tasty experience that uniquely communicates your message. Contact us for a  consultation.

 

 

Are Pretty Pretzels available at wholesale rates?

 

Yes, please contact us to discuss opportunities to sell Pretty Pretzels in your retail outlet or to display at your event.

 

 

Do the Pretty Pretzels contain nuts?

 

Some Pretty Pretzel designs include nuts and/or peanuts and because all Pretty Pretzels are produced in the Pretzelry, traces of nuts can be transferred during the decoration process. For

this reason, Pretty Pretzels are not recommended for consumers who have nut allergies.

 

Are Pretty Pretzels kosher?

 

Yes, all Pretty Pretzel products are kosher certified by the OU (Orthodox Union).

 

 

I want to serve Pretty Pretzels at a party. How many Pretty Pretzels should I order per person?

 

We recommend 2-3 Pretty Pretzels per guest although this number could vary depending on the extent of your dessert offerings.

 

 

Where should I keep my Pretty Pretzels?

 

Your Pretty Pretzels will retain their freshness and sensory appeal longest when stored in a cool, dry place. They fare best away from extremities so please do place near heat sources or direct sunlight and please do not freeze or refrigerate.

 

 

Is there special shipping and handling of Pretty Pretzels to protect them in warmer months or

warmer climates?

 

The chocolate coatings that make the Pretty Pretzels so wonderfully special are quite

susceptible to heat. To best protect your Pretty Pretzels en route, orders placed during the

summer season approximately (mid-April to the end of September) and orders scheduled for

delivery to warmer climates (70 degrees Fahrenheit and higher) are shipped with cold packs and mailed via Next Day Air. Additional charges will apply.

 

 

How long will it take for me to receive my Pretty Pretzels?

 

Most Pretty Pretzels ship within 1-3 business days. The method of shipping you choose will

impact expedience of delivery.

 

 

What forms of payment do you accept?

 

We accept Visa, Mastercard, American Express, and PayPal for Pretty Pretzel purchases.

 

 

Do you collect sales tax?

 

New York State residents are required to pay sales tax of 8.625% on Pretty Pretzel orders.

 

 

 

11. Do you send Pretty Pretzels to international locations?

 

At this time, Pretty Pretzels can only be shipped to US addresses (no P.O. Boxes). For shipment

to Alaska or Hawaii, please contact us for additional information.

 

12. What if I need to cancel my Pretty Pretzel order?

 

For cancellation, please email us within 12 hours of placing your order with “Order Cancellation” in the subject line. Because most Pretty Pretzels are freshly created to order, a 5% cancellation fee may apply. No cancellations can be made on Pretty Pretzels after they have been shipped. Given the personalized nature of custom orders, special order Pretty Pretzels are subject to a pro-rated cancellation policy.